Last Updated: July 2025
Big OPlus Privacy Policy
Welcome to BigOPlus. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website at bigoplus.net and any of our related online gaming services. By registering an account or continuing to use BigOPlus, you confirm that you have read and understood this Privacy Policy and agree to its terms.
We know that privacy policies can feel like a chore to read — that's exactly why we've written ours in plain, straightforward language. No confusing legal speak. Just the honest truth about how we handle your data so you can make informed choices.
Key Point: BigOPlus does not sell, rent, or share your personal information with third-party marketers. Your privacy is not a product we trade.
Who We Are
BigOPlus is an online gaming platform operating under a valid license and serving players in the Philippines. We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, as administered by the National Privacy Commission (NPC) of the Philippines. All privacy practices described in this policy are aligned with that law and with internationally recognised data protection standards.
For any questions about this Privacy Policy or how your data is being handled, you may contact our Data Protection Officer at support@bigoplus.net.
Information We Collect
When you use BigOPlus, we collect certain categories of personal information. We only collect what is genuinely necessary to provide you with a secure, functional, and enjoyable gaming experience.
Information You Give Us Directly:
- Full name and date of birth (for identity verification and age compliance)
- Email address and mobile number
- Home address in the Philippines
- Government-issued ID details (e.g., PhilSys ID, passport, driver's licence) for KYC verification
- Financial information: preferred payment method details such as GCash or Maya account numbers, BDO/BPI/UnionBank account references, or Visa/Mastercard card details (stored in tokenised form only)
- Any documents or messages you submit to our support team
Information We Collect Automatically:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session data including login times, game activity, and bet history
- Cookie data and similar tracking technologies (see Section 7 for details)
- Referral source — how you found BigOPlus
Information From Third Parties:
- Identity verification results from accredited KYC providers
- Payment confirmation data from GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, or card processors
- Fraud risk signals from compliance screening services
How We Use Your Information
Every piece of information we collect has a clear and legitimate purpose. Here's exactly how BigOPlus uses your data:
- Account Management: To create and maintain your BigOPlus account, verify your identity, and ensure only you can access it.
- Age Verification: To confirm that you are at least 21 years old as required by Philippine gaming regulations.
- Processing Transactions: To handle deposits and withdrawals securely through your chosen payment method — whether that's GCash, Maya, GrabPay, InstaPay, or your Visa/Mastercard card.
- Game and Betting Services: To run the games you play, record your bets and results, and calculate any winnings accurately.
- Customer Support: To respond to your inquiries, resolve disputes, and assist you whenever you need help.
- Responsible Gaming: To monitor gameplay patterns and provide tools that support healthy gaming habits, including deposit limits and self-exclusion options.
- Legal Compliance: To meet our anti-money laundering (AML) obligations, respond to lawful government requests, and maintain records as required by Philippine law.
- Security and Fraud Prevention: To detect and block suspicious activity that could compromise your account or the integrity of the platform.
- Communications: To send you account-related notices, transaction confirmations, and — with your consent — promotional offers and updates about new games.
We do not use your data for automated profiling that produces legal effects without human review. Any decisions affecting your account are subject to human oversight.
Legal Bases for Processing
Under the Data Privacy Act of 2012, BigOPlus processes your personal data on the following lawful grounds:
- Consent: For marketing communications and optional features where you have given us clear permission.
- Contractual Necessity: For processing needed to fulfil our obligations to you as a registered player (e.g., account creation, payment processing, game delivery).
- Legal Obligation: Where processing is required by Philippine law, including AML regulations and gaming licence conditions.
- Legitimate Interest: For fraud prevention, platform security, and service improvement, where our interests do not override your rights.
How We Share Your Information
BigOPlus will never sell your personal data. We share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who help us operate BigOPlus — such as KYC verification providers, payment processors (GCash, Maya, BDO, BPI, UnionBank), cloud hosting services, and customer support tools. These providers are bound by strict data processing agreements and may only use your data for the purpose we've specified.
- Regulatory Authorities: Government agencies and regulators in the Philippines, including PAGCOR and the National Privacy Commission, when required by law or valid legal process.
- Law Enforcement: When we receive a valid court order, subpoena, or other legally binding request from Philippine law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of BigOPlus assets, your data may be transferred to the successor entity — but only under conditions that maintain the same level of privacy protection.
- With Your Consent: Any other disclosure will only happen if you give us explicit, informed consent.
Data Retention
We keep your personal information only for as long as it is necessary for the purposes described in this policy or as required by Philippine law. In practice, this means:
- Active account data is retained for the life of your account.
- After account closure, we retain certain records (transaction history, KYC documents) for a minimum of five (5) years to comply with anti-money laundering laws.
- Support communication records are kept for two (2) years.
- Marketing preference records are deleted within 30 days of a successful opt-out request.
Once retention periods expire, we securely delete or anonymise your data so it can no longer be linked back to you.
Cookies and Tracking Technologies
BigOPlus uses cookies and similar technologies to make the website work properly and to improve your experience. Here's a breakdown of what we use:
- Essential Cookies: Required for basic site functions like keeping you logged in and remembering your preferences. You cannot opt out of these without affecting how the site works.
- Analytics Cookies: Help us understand how players use BigOPlus so we can improve our services. Data is aggregated and does not identify individual users.
- Functional Cookies: Remember your settings and personalisation choices (e.g., language, preferred game categories).
- Security Cookies: Detect and prevent fraudulent activity on your account.
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of BigOPlus.
Your Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by BigOPlus:
- Right to be Informed: To know what data we have about you and how it is being used.
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To correct any inaccurate or incomplete personal information.
- Right to Erasure: To request deletion of your personal data, subject to legal retention requirements.
- Right to Object: To object to certain types of processing, including direct marketing.
- Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format.
- Right to Damages: To be compensated if you suffer harm due to a breach of the Data Privacy Act by BigOPlus.
- Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.
To exercise any of these rights, send your written request to support@bigoplus.net. We will respond within 15 business days as required by the NPC.
Data Security
We take the security of your personal information very seriously. BigOPlus employs a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Multi-factor authentication (MFA) for account access
- Regular third-party security audits and penetration testing
- Strict internal access controls — staff only access data on a need-to-know basis
- Automated fraud detection and real-time monitoring systems
- Incident response procedures compliant with NPC breach notification requirements
While we do everything in our power to protect your data, no system is 100% immune to threats. We encourage you to use a strong, unique password for your BigOPlus account and to enable two-factor authentication.
International Data Transfers
BigOPlus primarily processes your data within the Philippines. In limited cases, some of our service providers (such as cloud hosting or analytics platforms) may process data in other countries. When this happens, we ensure that appropriate safeguards are in place — including standard contractual clauses and data processing agreements — to protect your information to the same standard as required by Philippine law.
Children's Privacy
BigOPlus is strictly for adults. We do not knowingly collect or process personal data from individuals under 21 years of age. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated data, and report the incident as required by our gaming licence conditions. If you believe a minor has accessed BigOPlus, please notify us immediately at support@bigoplus.net.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email and post a prominent notice on the BigOPlus website. The "Last Updated" date at the top of this page will always show when the most recent version was published.
Your continued use of BigOPlus after any changes take effect means you accept the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
Contact Our Data Protection Officer
Got questions, concerns, or requests related to your personal data? Our Data Protection Officer is here to help. You can reach us at:
- Email: support@bigoplus.net
- Response Time: Within 15 business days
- Platform: bigoplus.net
For formal complaints or if you feel your rights under the Data Privacy Act have not been respected, you also have the right to contact the National Privacy Commission (NPC) of the Philippines directly.
